Patient Info
New Patients
We request that all patients arrive 10 minutes prior to your appointment.
New patients will need to complete our New Patient Registration Form. You can complete this form online in our clinic before your first appointment using the following links.
Call 000 for life-threatening emergencies or present to your local Emergency Department. If you are unsure, refer to the Emergency Departments on the Health WA website here for Emergency Departments and location information.
Appointments can be made as follows:
Fees
We are a mixed billing practice. Patients with a current Medicare card and current Commonwealth Concession cards are eligible to be bulk-billed by Medicare.
Patients insured by Allianz, who do not have a current Medicare card or Commonwealth Concession card are eligible to be bulk-billed also.
You must pay for your appointment on the day. Our standard fees are as follows:
| Type of Consult | Price | Medicare Rebate | Your Gap |
| Standard Consult | $50.00 | $15.00 | $35.00 |
| Extended Consult | $85.00 | $20.00 | $60.00 |
We accept EFTPOS, credit card or cash. We claim your Medicare rebate on the day and your rebate will be deposited into your nominated bank account within 72 hours.
A cancellation fee of $30 will incur for an appointment if you cancel your appointment within 2 hours of the appointment time, or do not attend.
Please note:
- All non-life threatening emergencies will be dealt with as quickly as possible. Lacerations and wounds will be attended to immediately.
- If you have have a number of medical issues to address, please book an extended consult or speak with our Reception team for further information.
- If you have a preferred language, please check if the doctor you are booking with speaks that language, or phone our Reception team know at the time of booking.
Click here to visit our Book Now page to make an appointment.
Emergencies
In the event of an emergency, call 000 for an ambulance. Additionally, the following list are nearby Emergency Hospital Departments.
Armadale Health Service
3056 Albany Highway, Mount Nasura WA 6112
Tel: 08 9391 2000
Fiona Stanley Hospital
11 Robin Warren Drive, Murdoch WA 6150
Tel: 08 6152 2222
Sir Charles Gairdner Hospital
Hospital Avenue, Nedlands WA 6009
Tel: 08 9346 3333
Contacting Your Doctor
To speak to your doctor, you must contact your doctor via our Reception on (08) 9452 0300, or at reception@burslemmc.com.au.
All calls and emails will be screened for urgency by one of our receptionists, who may be able to help you instead of your doctor, or if your doctor is unavailable in a timely manner.
If the situation is not urgent, the message will be relayed to your doctor, who will contact you as soon as they are able.
Our doctors are able to do home visits during surgery hour, offered at a time convenient to the doctor.
Please be aware home visits are not completely covered by medicare and there is a private consultation fee payable on the day.
For home visits, please contact our reception on (08) 9452 0300 to enquire further about making an appointment for a home visit.
Immunisation Records
The Australian Childhood Immunisation Register (ACIR) (Medicare Australia) records information about immunisations given to children under the age of 7 years who live in Australia. Children under 7 years of age enrolled in Medicare are automatically included on the ACIR (Medicare Australia).
If your child is not enrolled in Medicare they can be added when your doctor or health care provider sends the details of their immunisation to the ACIR. A statement of your child’s immunisation history will be sent to you when your child turns 1, 2 and 5 years of age. This provides a simple way of keeping track of your child’s immunisation history.
You can request a statement at any time by visiting the ACIR website (Medicare Australia) or by calling the ACIR on 1800 653 809 (free call).
For the School Immunisation Program you will need to contact your Community Health/School Nurse, Local Government Authority or your Local Public Health Unit. The contact number is provided in the package that comes home with your child when you enrol them in the School Immunisation Program.
My Health Record is a secure online summary of your health information. You can control what goes into it, and who is allowed to access it. You can choose to share your health information with your doctors, hospitals and other healthcare providers.
Visit www.myhealthrecord.gov.au to create an account or log into your existing account.
Our practice is conviniently located at 200 Burslem Drive, Maddington WA, with over 50 parking bays, inclusive of disability bays.
Public Transport
Our practice is accessible via public transport with the nearest bus stop at the intersection of Albany Highway and Burslem Drive. Click here for public transport info from the Transperth website.
We offer multiple, convinient methods to refill your perscriptions if you are a regular patient. It is recommended to refill your perscriptions in person as some perscriptions can only be issued in person.
HotDoc App
Most repeat perscriptions can be refilled via the HotDoc app by your doctor from $28.70. Perscriptions are issued as an eScript, so it is recommend you confirm with your regular pharmacy if they accept eScripts.
Over The Phone
Your doctor can request a phone appointment with your doctor to refill your perscription. Perscriptions are issued as an eScript, so it is recommend you confirm with your regular pharmacy if they accept eScripts.
In Person
Visit your doctor in person to refill your perscription. You’ll need to make an appointment by phone or online beforehand and our practice is conviniently open from 8AM to 6PM.
Conviniently located inside our practice is a Western Diagnostic Pathology collection centre.
No Appointment Tests
The following Specialists Tests are available without an appointment:
- Ambulatory Blood Pressure Monitor (ABPM)
- Glucose Tolerance Testing (GTT)
- Non-invasive Prenatal Test (NIPT)
- Paediatric Collection (1 to 5 years)
- Tuberculosis (Quantiferon Gold)
Appointment-Only Tests
For the following Specialists Tests, you must call (08) 9459 4253 to make an appointment:
- Holter Monitor
Non-invasive Prenatal Test (NIPT) Generation 46
Click here to visit the Western Dignostic Pathology website for more information
View our complete Patients Rights & Responsibilities by clicking here.
At our practice, we strive to ensure that every patient feels comfortable and that all consultations and interactions are handled with the utmost confidentiality. We aim to provide as many facilities and conveniences as possible to enhance your experience.
We value your feedback on our practice and facilities. If you have any concerns, please call us at (08) 9452 0300 and ask to speak with the Practice Manager, who will be happy to discuss them with you. Alternatively, you can email the Practice Manager at manager+feedback@burslemmc.com.au.
If we are unable to satisfactorily address your concerns, you have the right to contact the WA Health and Disability Services Complaints Office at (08) 6551 7600.
Access to computer records containing your information is restricted to medical staff and password protected, with all hard copies of patient documents handle in a secure manner.
You can view our complete privacy policy by viewing the our Privacy Policy here.
The information on this website is subject to change at any time, we will endeavour to update all information as soon as possible after changes to our practice’s policies and procedures have been made. If you require the latest information at the time of your enquiry, please contact our Reception team on (08) 9452 0300 to confirm any details.